Location: Bengaluru, India
Experience: 1-3 Years
? Work Mode: [In office]

We are looking for an experienced L3 Support Engineer to handle complex production issues and provide the highest level of technical escalation for enterprise applications.

? Key Responsibilities:

✔️ Handle L3 escalations for critical production issues
✔️ Perform RCA for recurring and P1/P2 incidents
✔️ Debug and resolve code-level issues in Java & Spring Boot applications
✔️ Analyze application logs, stack traces and thread dumps
✔️ Troubleshoot REST APIs and microservices
✔️ Coordinate hotfixes and production deployments through CI/CD pipelines
✔️ Work closely with Development and DevOps teams on permanent fixes
✔️ Maintain RCA reports, known issues and troubleshooting documentation




✔️ Participate in on-call support for critical production incidents
✔️ Provide technical guidance to L1/L2 support engineers

? Required Skills:

✔️ 1-3 years of hands-on Java & Spring Boot experience
✔️ Strong production/application support experience
✔️ Experience with RCA, debugging and troubleshooting
✔️ Strong SQL/MySQL knowledge
✔️ REST APIs & Microservices
✔️ Linux/Unix environments
✔️ Git and CI/CD pipelines
✔️ Strong analytical and problem-solving skills
✔️ Good communication and stakeholder management skills

📌 Application Support Engineer (Bengaluru)
🏢 Diksha Technologies
📍 Bengaluru