Summary

Position Summary

HRS Learning Admin Senior Analyst – Deloitte Support Services India Private Limited

Do you enjoy learning administration? Then this may be the perfect prospect for you

In the HRS Learning Admin Senior Analyst role, you will provide support to the team in the delivery of an excellent level of service to the North-South Europe (NSE) firm. The role requires you to provide high quality first line administration support to the HRS Learning Admin team.

The right candidate will be responsible for working closely with the Learning Admin team and the UK based wider team to deliver all learning administration activities, assisting with escalations and quality assurance to ensure service level agreements are met.

The emphasis is to provide a consistently high level of customer service by building strong relationships with the team in delivering solutions that meet the needs of our users and the Practice Support Services objectives.

Functional Responsibilities:





Deliver excellent service in line with the HRS Learning Admin processes and ensure service level agreements are met and adhered to
Share knowledge, skill and competence with other team members
Identify and mitigate risk in all areas of responsibility
Liaise regularly with the HRS Learning Admin Assistant Manager raising and responding to issues raised
Identify and facilitate continuous service improvements within the team
Take responsibility for keeping up to date with the Learning process developments
Carry out and support the administration of learning admin processes which will include, working with the team to deliver the following;
Working on LMS to add new offerings and delivering onto the system
Working on TMT (Task Management Tool) to prioritise and allocate workload
Liaising with external/internal facilitators
Sending evaluation forms to learners
Checking and processing invoices, raising queries with external vendors before posting to SAP for approval
Reviewing expense reports

📌 LTSS - MFUK - Specialist - Hyderabad
🏢 Deloitte
📍 Hyderabad