Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description





We are looking for a highly skilled Senior Analyst – Order Management to join our energetic team. In this role, you will be responsible for ensuring accurate and efficient order processing and contract management while collaborating with cross-functional teams to support business operations. In addition, you will get an opportunity to work on various transformation projects focused on process simplification, enhancement and automation.

Key Responsibilities

Process and manage customer orders by drafting contracts, ensuring accuracy and compliance with company policies.
Work closely with Sales, Finance, and other Internal teams to resolve order-related issues and improve workflows.
Maintain meticulous attention to contract details, ensuring alignment with billing policies.
Analyze order management processes and recommend improvements to enhance efficiency.
Assist in revenue recognition processes and support au

📌 Senior Analyst (Chennai)
🏢 FreshWorks
📍 Chennai