Organizations everywhere struggle under the crushing costs and complexities of “solutions” that

promise to simplify their lives. To create a better experience for their customers and employees. To

help them grow. Software is a choice that can make or break a business. Create better or worse

experiences. Propel or throttle growth. Business software has become a blocker instead of ways to

get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and

employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to

deliver results. Our people-first approach to AI eliminates friction, making employees more effective

and organizations more productive. Over 72,000 companies, including Bridgestone, Current Balance,

Nucor, S&P; Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee

experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks





employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

What You'll Do

Own Deal Desk support for larger and more strategic deals in your assigned region, embedded directly with assigned AEs
Proactively initiate deal strategy conversations with sellers ahead of key milestones, flagging early where a deal may need extra structuring time
Document the sequence of events required to close each assigned deal and track progress against it
Participate in regular cadence meetings with account teams to support deal velocity from inception to closure
Own deal structuring and documentation, including order form updates
Secure required internal approvals and coordinate directly with Legal on standard contract terms and redlines, looping in senior team members for non-standard or higher-risk terms
Join customer calls when needed to clarify deal terms and help

📌 Deal Desk Strategist (Chennai)
🏢 FreshWorks
📍 Chennai