About the Role
As an Associate Customer Engineer — Onboarding Specialist, you will be the frontline technical owner of the customer onboarding experience.
You will guide newly provisioned customers through the initial setup and configuration of Cloudflare products, validate their deployment, troubleshoot common technical issues, and ensure they achieve their first value from the platform.
This is a non-quota-carrying, customer-facing technical role. Success will be measured by onboarding velocity, time-to-value, customer satisfaction, quality of documentation, and effective collaboration with Customer Engineers, Account Executives, Support, and Professional Services teams.
The ideal candidate combines technical troubleshooting skills, networking fundamentals, customer empathy, structured communication, and a strong willingness to learn.

Key Responsibilities
1. Customer Onboarding & Technical Enablement
Own the end-to-end technical onboarding journey for assigned customers.
Conduct structured onboarding and enablement calls.
Guide customers through foundational Cloudflare configurations,



including:
DNS records and DNS changes
SSL/TLS configuration
CDN and caching settings
WAF rules
Zero Trust policies
Authentication and identity integrations
Validate traffic flow and application behavior after configuration changes.
Follow approved onboarding runbooks and implementation procedures.
Troubleshoot common onboarding issues such as:
DNS resolution failures
SSL/TLS certificate errors
Incorrect caching behavior
Authentication failures
HTTP 4xx/5xx errors
Identify situations that fall outside standard runbooks and escalate appropriately.
Ensure customers can independently operate the Cloudflare platform before onboarding closure.
2. Customer Communication & Guidance
Lead customer guidance sessions and product walkthroughs.
Explain technical concepts in simple, actionable language.
Communicate effectively with both technical and non-technical stakeholders.
Establish explicit ag

📌 Customer Success Engineer (Bengaluru)
🏢 Trantor
📍 Bengaluru