We are looking for an experienced Canadian Tax Support Professional to provide live support to Canadian Tax Professionals on product, process, and tax-related queries. The ideal candidate should have solid customer support and direct client-handling experience, along with the ability to effectively manage and resolve escalations.
Key Responsibilities
Provide live support to Canadian Tax Professionals on product, process, and tax-related queries.
Handle customer queries and provide accurate, timely, and professional resolutions.
Manage direct client interactions and ensure a high level of customer satisfaction.
Handle and resolve escalated issues within defined timelines.
Understand and follow established tax processes, policies, and support procedures.
Collaborate with internal teams to resolve complex queries and issues.
Maintain accurate records of customer interactions, issues, and resolutions.
Identify recurring issues and provide feedback to improve processes and customer experience.




Ensure compliance with quality standards and defined service levels.
Required Skills & Experience
2–4 years of experience in tax customer support or a similar client support role.
Experience in direct client/customer handling.
Proven experience in managing and resolving customer escalations.
Good understanding of tax-related processes; exposure to Canadian tax will be an added advantage.
Strong verbal and written communication skills.
Excellent problem-solving and analytical skills.
Ability to work independently and handle queries in a fast-paced environment.
Strong customer service and stakeholder management skills.
Work Schedule
Off-season (May–November): Full night shift, Monday–Friday.
Busy Season (December–April): Full night shift, 6 days per week with a rotational weekly off.

📌 Senior Associate-Canadian tax (India)
🏢 techvantage.ai
📍 India