Overview

Design, develop, and execute comprehensive test plans and test cases for the SFS Mobile Application, covering functional, regression, integration, and end-to-end (E2E) testing.
Perform in-depth testing of Salesforce Field Service (SFS) modules including work order management, scheduling, dispatch, and mobile field technician workflows.
Validate mobile application functionality across devices/OS versions, including offline capability, sync behavior, GPS/location-based features, and push notifications.
Own and drive test execution for Knowledge Transfer (KT) driven releases, ensuring test coverage aligns with evolving scope and integrated release timelines.
Log, triage, and track defects through resolution, working closely with development and cross-functional teams to ensure timely closure.
Plan and coordinate automated regression runs for integrated releases, ensuring test scripts remain aligned with current release scope.
Mentor and provide technical guidance to junior QA team members; assist in workload balancing and resource allocation across test cycles.




Prepare and present test summary reports, RAID logs, and QA status updates to leads and stakeholders.
Collaborate with Business Analysts and Developers to clarify requirements and ensure testability of user stories.
Support UAT cycles and provide sign-off recommendations based on quality metrics and exit criteria.
Strong hands-on experience in Salesforce Field Service (SFS) testing - work orders, service appointments, scheduling policies, and dispatcher console.
Proven experience testing native/hybrid mobile applications (iOS/Android) including device farm or emulator-based testing.
Solid understanding of Salesforce platform fundamentals (objects, flows, permissions, integrations).
Experience with test management and defect tracking tools (e.g., JIRA, ALM, qTest, or equivalent).
Robust grasp of QA processes - test planning, traceability, defect lifecycle, and release readiness assessment.
Experience co

📌 SSE | Mobile Field Service Quality Owner (Chennai)
🏢 Prodapt
📍 Chennai