The role
You are the bridge between the patient and the hospital. You own every case end-to-end: you take the
enquiry our Afghanistan agent sends, get treatment opinions and cost estimates from hospital International
Patient Departments (IPDs), connect the family to the right specialist, drive the visa invitation paperwork
with our travel partner, and stay on the case until the patient is treated, billed fairly, and home. Everything
is hands-on and manual in this phase — WhatsApp, phone calls, email, spreadsheets, and hospital
corridors. You will build the processes a platform later automates.

What you will do
• Own the case file: receive enquiries from our Afghanistan agent, assemble complete medical files (reports, scans, passports), and keep every case organised and current.
• Work hospital IPDs daily: submit case files to 2–3 partner hospitals, obtain written treatment opinions and itemised cost estimates within 72 hours, chase, compare, and verify them — you are the person IPD managers know by name.
• Arrange doctor connects:



schedule video consultations between the family and the treating specialist (with interpreter), and prepare both sides so the call counts.
• Drive visa paperwork: obtain the hospital invitation letter (24-hour target), hand a complete, correct file to our visa travel partner, and track every application to decision.
• Coordinate the India stay: admissions, appointments, and discharge; keep the family (and our Afghanistan agent) updated daily; review interim and final hospital bills line-by-line against the estimate and flag every variance.
• Keep score: maintain the case tracker, weekly status of every patient in the funnel, and flag anything stuck against our service promises (2-hour first response, 72-hour opinion, 24-hour visa letter).
• Protect patients and the company: handle medical records confidentially, follow our compliance rules (no clinical advice, no cash handling of treatment money, no kickbacks — ever), and escalate anythin

📌 Case Coordinator – International Patient Services (New Delhi)
🏢 Neuroniks
📍 New Delhi