Organizations everywhere struggle under the crushing costs and complexities of “solutions” that

promise to simplify their lives. To create a better experience for their customers and employees. To

help them grow. Software is a choice that can make or break a business. Create better or worse

experiences. Propel or throttle growth. Business software has become a blocker instead of ways to

get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and

employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to

deliver results. Our people-first approach to AI eliminates friction, making employees more effective

and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance,

Nucor, S&P; Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee

experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks





employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are looking for a highly skilled & cooperative individual, who with his / her in-depth understanding

of the Deals Desk, Order Management & Billing space in SaaS environment, can contribute to

identifying and structurally driving various system enhancement / improvement initiatives on CPQ,

CRM etc. while working with both Business and IT team.

Work Hours: APAC Time Zone (10 am to 7 pm)

Key Responsibilities

● Work closely with Deals Desk and Order Management team to identify potential opportunities

to automate the process on CPQ.

● Work with IT teams to drive continuous enhancement on SFDC as per requirements received

from pre-sales support teams (Deals Desk & Order Management)

● Collaborate with Sales team to understand possible opportunities to enhance quote creation

process.

📌 Lead - Program Management - Process Transformation & Automation (Chennai)
🏢 FreshWorks
📍 Chennai