Job Summary
Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).rnManage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).rnProvide L2/L3 support for M365 incidents and service requests.rnMonitor M365 service health, availability, and performance.rnTroubleshoot and resolve messaging, collaboration, and identity issues.rnImplement and support security controls (MFA, Conditional Access, DLP).rnManage email, collaboration, and document access configurations.rnSupport onboarding, offboarding, and user lifecycle activities.rnAssist with M365 migrations, upgrades, and feature rollouts.rnAutomate routine tasks using PowerShell where applicable.rnWork with Microsoft Support and third‑party vendors for issue resolution.rnEnsure adherence to SLAs, ITSM processes, and service governance.rnMaintain service documentation, SOPs, and knowledge articles.rnSupport compliance requirements including retention and basic eDiscovery.rnProactively recommend improvements and best practices for M365 services.




Key Responsibilities
Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).rnManage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).rnProvide L2/L3 support for M365 incidents and service requests.rnMonitor M365 service health, availability, and performance.rnTroubleshoot and resolve messaging, collaboration, and identity issues.rnImplement and support security controls (MFA, Conditional Access, DLP).rnManage email, collaboration, and document access configurations.rnSupport onboarding, offboarding, and user lifecycle activities.rnAssist with M365 migrations, upgrades, and feature rollouts.rnAutomate routine tasks using PowerShell where applicable.rnWork with Microsoft Support and third‑party vendors for issue resolution.rnEnsure adherence to SLAs, ITSM processes, and service gover

📌 Senior Administrator (Bengaluru)
🏢 HCLTech
📍 Bengaluru