About The Opportunity

A fast-scaling startup in the HR Tech & Talent Intelligence sector, we’re building next-gen AI-powered platforms that help enterprises hire smarter, retain better, and predict workforce trends with data. Based in India and operating across hybrid work models, we’re on a mission to turn hiring chaos into strategic insight — and we’re looking for a sharp, data-savvy Customer Insight Executive to fuel that vision. Role & Responsibilities

Collect, clean, and analyze customer feedback from multiple touchpoints — surveys, interviews, support tickets, and product usage data.
Translate raw customer input into actionable insights using basic visualization tools and structured reporting templates.
Partner with Sales, Product, and Marketing teams to highlight pain points, feature requests, and adoption barriers.
Build and maintain a living customer insight dashboard that tracks satisfaction, churn signals, and NPS trends.
Conduct periodic competitor analysis to benchmark customer experience and product positioning.




Support leadership with quick-turnaround insight decks for quarterly business reviews and strategy sessions.

Skills & Qualifications

Must-Have: Excel (PivotTables, VLOOKUP, charts)
Must-Have: Google Data Studio / Looker Studio
Must-Have: Basic SQL (SELECT, WHERE, GROUP BY)
Must-Have: Survey tools (Typeform, Google Forms, SurveyMonkey)
Must-Have: Customer feedback analysis (NPS, CSAT, thematic coding)
Must-Have: Presentation skills (PowerPoint / Google Slides)
Preferred: Experience with CRM tools (HubSpot, Zoho, Salesforce)
Preferred: Exposure to Tableau or Power BI

Advantages & Culture Highlights

Hybrid work model — 3 days in-office (Bangalore/Hyderabad), 2 remote.
Flat hierarchy — your voice shapes product and strategy from Day 1.
Fast-track growth — high performers promoted within 6–12 months.

Skills: customer insight,strategy,adoption,nps,studio,customer,data,basic,skills,google

📌 Customer Insight Executive (Mumbai)
🏢 CAREERBLOC ~
📍 Mumbai