Genefied is looking for an experienced Customer Success Manager who can manage multiple B2B client accounts, work closely with senior stakeholders, and act as a bridge between clients and technology teams.
Key Responsibilities:
Manage multiple B2B client accounts and maintain strong client relationships.
Handle day-to-day client requirements in a rapid-paced environment.
Work with senior stakeholders and understand their business requirements.
Translate client requirements into clear inputs for Product/Technology teams and communicate technical updates back to clients.
Have a basic understanding of frontend, backend, APIs, and technology workflows.
Track client performance, prepare reports, interpret data, and generate meaningful business insights.
Coordinate internally with Product, Technology, Operations, and other teams for timely delivery.
Proactively identify client concerns, dependencies, and opportunities for improvement.




Quickly learn new products, processes, and business requirements.
What We’re Looking For:
3+ years of experience in B2B Customer Success / Client Servicing / Account Management.
Experience handling multiple Indian B2B clients/accounts.
Excellent communication and interpersonal skills.
Strong stakeholder management and problem-solving ability.
Comfortable working with data, reporting, and analysis.
Ability to work in a rapid-paced technology/product environment.
? Immediate joiners are highly preferred.
If you enjoy working at the intersection of Clients, Business, Data, and Technology, we would love to hear from you.
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📌 Customer Success Manager (New Delhi)
🏢 Genefied
📍 New Delhi