Key Responsibilities
Communications Strategy, Planning & Content
Develop, manage and deliver structured communication strategies and plans aligned to program milestones, deployment waves and Central CMO standards.
Translate complex program, process and technology information into clear, practical and audience-specific messages.
Design, manage and deliver multi-channel communication campaigns for diverse stakeholder groups across a complex, matrixed environment.
Draft, package and schedule recurring program and end-user communications across agreed channels (email, intranet/SharePoint, Teams, Viva Engage).
Change Agent / Champion Network
Coordinate and support tower-specific change agent network activities across the program.
Develop and distribute pre- and post-meeting content; facilitate change agent network sessions and maintain the network roster.
Keep change agents informed, equipped and engaged so they can cascade key messages into their teams.
Stakeholder Engagement & Change Enablement
Partner with program leadership, HR, business leaders, SMEs,
implementation partners and change champions to ensure integrated communication delivery.
Support leader- and manager-facing materials (talking points, briefings) to enable cascade and visible sponsorship.
Enable stakeholder readiness so impacted groups understand the change and are prepared to adopt new ways of working.
Engagement & Readiness Tracking
Track stakeholder engagement, sentiment and participation; support engagement and readiness scorecard inputs.
Surface adoption risks and readiness gaps early and coordinate follow-up with Change Leads and the Central CMO.
Provide reinforcement and sustainment support around key milestones and deployment waves.
Required Skills & Experience
Solid grounding in organizational change management (OCM) principles, change networks and stakeholder engagement.
Solid communications craft — writing, packaging and channel management for large transformation audiences.
Experience run