Position Purpose:
This role provides application production support predominantly L2 for territory and banking applications based in London along with occasional L1 duties for supporting UK Payment streams. It sits within a distributed team called LAS APS operating from London, Mumbai and Madrid.
The desired position will mainly serve UK users and collaborate closely with Development (ADM), Business Analysts, and other Production Support (APS) and infrastructure teams across London, Paris, Madrid, Brussels, Mumbai and Bangalore.
Key expectations include flexibility to cover normal shift along with standard UK shifts, weekday on‑call duties, occasional weekend support for maintenance and DR exercises, holiday coverage (on rotational basis), excellent communication and teamwork; and strict adherence to governance and compliance standards.
Responsibilities
Direct Responsibilities
• L2 Production Support for territory and banking applications ensuring uninterrupted service continuity.
• L1 production support for core payment systems and UK payment streams (CHAPS, BACS, FPS etc.),



handling end‑user inquiries and incident communications etc.
• Incident, Problem and Change management as per adherence to ITIL best‑practice processes and predefined procedures
• Collaborate with infrastructure and specialist technical teams to investigate complex issues, coordinate regarding maintenance and change‑related activities.
• Monitor critical business processes, systems, and payment flows using predefined health checks, monitoring tools etc.
• Availability in multiple shifts (Regular and UK), on call support for weekday, occasional weekend & holiday support coverage for Mumbai holidays (rotational basis).
• Coordination with ADM team (L3) and Business Analysts for incident troubleshooting (when applicable) and problem ticket prioritization.
Contributing Responsibilities
Active Involvement in projects
Contribution in projects specific to our area or group driven . Examples : obsolesc

📌 Support Analyst (Mumbai)
🏢 BNP Paribas
📍 Mumbai