Job Title: General Manager – The Wellness Co. @ Karma Lakelands Gurugram
Location: Gurugram (on site)
Department: Retreat Operations
Reports To: COO

About the Role
We are launching a holistic, integrated wellness facility at Karma Lakelands under the brand The Wellness Co. The center will feature modern and traditional wellness modalities including HBOT, Whole Body Cryo, Red Light Therapy, Ayurveda, Naturopathy, Sound Healing, Pilates, Gym, and curated wellness cuisine.
The General Manager – Retreat Operations will be the primary on-ground leader, ensuring seamless day-to-day operations, guest satisfaction, staff coordination, and alignment with Karma Lakelands’ standards.
This role requires someone with solid hospitality/wellness retreat experience, excellent communication skills, and deep understanding of premium wellness ecosystems.

Key Responsibilities
Operational Leadership
Oversee daily operations of the integrated wellness center, ensuring world-class service delivery.
Ensure smooth functioning of all departments — Ayurveda, Naturopathy, Pilates, Gym, Sound Healing,



Cryo/HBOT, Guest Services, and F&B; (curated meals).
Maintain high standards of hygiene, safety, equipment upkeep, and facility readiness.

Stakeholder & Partner Management
Act as the central coordination point between The Wellness Co. and Karma Lakelands Management.
Represent the wellness center in all strategic and operational discussions with stakeholders.

Team Management
Lead, hire, train, and supervise therapists, instructors, front desk, and operational staff.
Implement SOPs, performance metrics, and training modules to maintain service excellence.

Guest Experience & Service Excellence
Ensure premium guest experiences across all touchpoints- bookings, check-ins, therapy flow, meals, and follow-ups.
Handle guest escalations professionally, ensuring quick resolution and guest delight.

Business & Financial Management
Monitor revenue, occupancy, therapy flow, and overall retreat performance

📌 General Manager – The Wellness Co. @ Karma Lakelands Gurugram
🏢 The Wellness
📍 Gurugram