Job Title: O365/AD Admin – L2+
Band: Band 2
Experience: 4 to 8 years
Location: Chennai (work from Office)

About the Role
We are looking for an experienced L2+ O365/AD Admin to manage, support, and troubleshoot our Microsoft 365 (O365) and Active Directory (AD) setting as a dedicated function within the EUC tower. The ideal candidate will handle day-to-day mailbox and messaging administration, identity and access management, user lifecycle (Joiner/Mover/Leaver) activities, and endpoint productivity services support, working closely with L1 support and L3/EUC Architects to ensure secure, reliable, and well-governed collaboration and identity platforms.

Key Responsibilities
Office 365 / Exchange Online Administration
Manage and support Exchange Online mailbox administration — mailbox creation, permissions, distribution lists, shared/resource mailboxes, and mail flow/transport rules.
Handle L2 escalations from L1 for mailbox and messaging issues — mail flow delays, delivery failures, quota/size issues, and mobile device (ActiveSync) sync problems — within defined SLAs.




Perform user account provisioning and deprovisioning within Microsoft 365, including license assignment/management and application access setup.
Provide L2 support for Microsoft 365 applications — Outlook, Teams, OneDrive, SharePoint Online — including access, sync, and performance issues.
Support endpoint productivity services — Microsoft 365 apps deployment, activation issues, and integration with endpoint management tools.
Monitor Microsoft 365 service health and communicate proactively on service incidents/advisories impacting mailbox or collaboration services.

Active Directory Administration
Manage on-premises and/or Azure AD (Entra ID) user account administration — creation, modification, disablement, and deletion in line with defined processes.
Administer security and distribution groups, organizational units (OUs), and permission structures, ensuring least-privilege access principles.
Suppo

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