Job Summary – Unit Manager – Payment Processing.
Role & Responsibilities:
Manage the Payment Processing Teams supporting Check Processing / ACH / Cards with team size of approx. 20 resources and reporting to the Ops Manager.
Capable of independently leading & managing the day-to-day operations
Process management
People management
Client relationship
Internal Stakeholder Relationship Management
Audits & Compliance
Must have experience on US Payment Process across Check Processing, ACH / Cards.
Proactive to understand the process, doing RCA & putting mitigation plans in place for issues
Play an integral role in continuous improvement of reporting processes
Developing relationships with the business and ensuring span adds maximum value
Manage ad hoc project work of Client
Point of contact for the mentioned LOBs for the Clients & Internal stakeholders
Manage team of diversity in terms of multiple locations, languages, culture etc.
Flexible to work US shift timing
Conduct performance appraisals & Provide constructive feedback from time to time and ensure performance.




Modify Operations as needed to meet service level agreements under supervision of Operations Manager.
Ensure timeliness on reporting and client deliverables.
Take initiative to continuously improve the process
Qualities Required:
Prior Work Experience of Team Handling from same Industry – for at least 2+ years
Excellent communication skills – to be part of Client calls and Management Calls.
Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit
A natural forward planner who critically assesses own performance
Mature, credible, and comfortable in dealing with senior big company executives
Reliable, tolerant, and determined.
Empathic communicator, able to see things from the other person's point of view
Well-presented and businesslike.
Sufficiently mobile and flexible.
Keen for recent experience, responsibility and accountability
Able to get on with others and

📌 Unit Manager (Bengaluru)
🏢 Mphasis
📍 Bengaluru