Job description
Location: Bangalore, Mumbai

Experience: 3-4 years
Working days: 5
Work from office

Key Responsibilities :
• Develop and maintain solid, long-term relationships with key clients.
• Act as the main point of contact for assigned accounts, handling all client communications and needs.
• Understand customer requirements and business objectives to provide relevant solutions and services.
• Coordinate with internal departments (sales, operations, finance, technical support) to ensure smooth execution of client requests and deliverables.
• Monitor account performance, resolve issues, and ensure timely delivery of products/services.
• Prepare regular reports on client activity, sales performance, and market trends.
• Identify opportunities to grow business within existing accounts and assist in upselling or cross-selling efforts.
• Assist in the development and implementation of strategic account plans.
• Ensure high levels of customer satisfaction and retention.



• Handle client escalations professionally and ensure resolution.

Qualifications :
• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proven experience in client relationship management or account handling (1–3 years preferred).
• Excellent communication and interpersonal skills. • Strong organizational and problem-solving abilities.
• Customer-focused mindset with a proactive approach. • Ability to work independently and as part of a team.
• Proficient in MS Office (Excel, Word, PowerPoint); CRM experience is a plus. Key Competencies:
• Relationship Management
• Communication and Negotiation
• Strategic Thinking
• Time Management
• Sales and Customer Service
• Problem Solving Working Conditions:
• Full-time position
• Office-based with occasional client visits
• May require travel depending on account location

📌 Customer Success Executive (Mumbai)
🏢 Mcube
📍 Mumbai