Rooted in the belief that everyone deserves a fulfilling and meaningful life, we create a sacred space for growth, empowerment, and personal transformation. By joining our team, you become a part of a journey that helps people discover their fullest potential.

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Days: Rotational shifts (as per requirement) with 1 weekly off and WFH on weekends.

Budget: up to 45k (depending on the experience)

Experience : 2-5 years

About the Role: We are looking for a compassionate and articulate Customer Service Representative who will be the first point of connection for our users anchoring live sessions, guiding individuals through their spiritual journeys, and ensuring a seamless, supportive experience across all touchpoints. This role is ideal for someone who enjoys helping people, has solid communication skills, and can manage both users and facilitators with grace and clarity.

Support facilitators by addressing participant queries during sessions.

Troubleshoot minor tech issues and ensure a smooth session experience.





Customer Support & Relationship Management:

Act as the first point of contact for user queries via email, WhatsApp, and phone calls.

Coordinate with the internal team (Operations, Tech, Marketing) to fulfill user needs.

Outbound Calling & Counselling:

Support retention and loyalty through consistent user engagement.

Strong verbal and written communication skills in English and Hindi.

Confident public speaking and comfort hosting live virtual events.

Familiarity with tools like Zoom, WhatsApp Business, Google Sheets, and CRMs.

Freshers with strong communication skills and a passion for helping others are encouraged to apply.

Prior experience in customer support, relationship management, or sales is a plus.

Experience hosting events, webinars, or moderating live sessions.

Educational or personal background in psychology, coaching, or holistic/spiritual practices is a bonus.

📌 Customer Experience Assistant (Mumbai)
🏢 SoulSensei
📍 Mumbai