Company Description Cinépolis India, a subsidiary of Cinépolis Mexico, is the first international cinema exhibitor to enter the Indian market and currently operates 436 screens under multiple premium formats, including Cinépolis, Cinépolis VIP, Cinépolis Junior, Cinépolis MacroXE, and Fun Cinemas. The company runs India’s largest Megaplex, a 15-screen multiplex in Pune, and is known for introducing innovative concepts in the Indian exhibition industry. To enhance guest experience and loyalty, Cinépolis offers its multi-benefit loyalty program, Club Cinépolis, featuring easy enrollment, points-based rewards, and exclusive invitations to events. Over the years, Cinépolis India has received multiple national and international awards for excellence in retail, entertainment, technology implementation, innovation, and brand trust. The organization is recognized as a agile, growth-oriented employer within the leisure and entertainment sector.

Role & Responsiblities
Ensuring consistent delivery of high quality customer service as per the company standards in all areas of operations.




Diagnosing improvement areas for Customer Satisfaction in cinema, creating effective action plan and executing the same improve the customer satisfaction scores.
Driving 100% execution of operational standards as per the SOP's to deliver “ZERO” mistakes through proper communication and follow up. Identifying the bottle necks and seeks support to resolve the concerns.
Delivering the cleanliness & Hygiene standards as per SOP’s by providing monthly training sessions, giving and acting on feedback of Housekeeping & Security service providers and ensuring availability of all the required tools, materials and equipment with objective of having cinema clean and hygienic at all times.
Conducting competition visits, adapting to the changing business needs, analysing the best operational practices that can be implemented and proposing a plan for execution to the respective department(s).
Taking a deta

📌 Unit Head (India)
🏢 Cinepolis India
📍 India