JD – Regional Manager – Customer 360

With Customer Centricity being the core focus of the Bank, comes the need of
focusing on input parameters and the Relationship Managers to be able to drive a
change. To help our frontline to cater to needs of customer as per their life
cycle in a 360 manner and to enable the Bank to achieve a deeper customer
engagement through stronger product and service holdings.

In today’s fast paced world we need smart managers who can help the frontline
teams to better focus their output in order to achieve a higher throughput. This
through sharing sharp insights and highlighting work-areas.

Engaging with our customers in a 360 way such that we are able to understand,
engage on and capture every opportunity that the customer may present is a big
change being driven across the firm. The captioned role will be an integral part
of this new thrust and will help drive this change.

With the above objectives in mind the Regional 360 Manager will have the
following responsibilities:

* To work with RM,



BM & AM to identify for respectively mapped families the
chance to enhance PH & SH by catering to customer requirements across
borrow, save, protect, pay and invest category(ies)
* Ensuring Branch and RM activation in each product/category to ensure that
each Branch / RM is working towards the propositions as a whole and not
biased towards limited products/services
* Help RMs in improving their customer coverage, in achieving their SOPs and in
improving their earning by highlighting work-areas for each RM
* Driving Health Score for both RM and Branch collectively so that RMs are
improving on their productivity and also in-turn branches are also improving
on profitability
* Driving digital adoption of internal systems, platforms (eg CRM) that will
enable tracking of lead quality, lead fulfilment and RM throughput
* Driving campaigns to ensure top of the funnel drive for each product in
relevant catchments and monitor for lead quality and lead

📌 Regional Manager-Customer 360 (New Delhi)
🏢 Kotak
📍 New Delhi