Customer Experience (Gurugram)

Customer Experience (Gurugram)

20 Aug
|
OneBanc
|
Gurugram

20 Aug

OneBanc

Gurugram

About Us:
OneBanc is a neo-bank, building the economic infrastructure for the workforce of India. The idea of OneBanc started when a young girl asked Vibhore, a serial entrepreneur, why the money in her piggybank never grew. Adopting this philosophy of #DemandMore, OneBanc connects enterprises, banks, and HR Tech platforms to enhance value for all stakeholders. The core team has proven their vision and executive prowess in CoCubes – a complete assessment solution for students and institutes, which was acquired by Aon. They are now building the squad to enable FinTech revolution of the future.

Must Have's :
Excellent communication and interpersonal skills.
0–2 years of experience in Customer Experience, Client Servicing, or a people-facing role.
Strong problem-solving skills and a team-oriented approach.
Ability to manage multiple queries, tasks, and stakeholders effectively.




An ownership mindset towards deliverables and timely resolution.
Empathy to understand concerns and ensure a positive experience.

Your Day :
Respond to customer and stakeholder queries via chat, email, or phone.
Ensure timely resolution and a seamless experience across different interactions.
Coordinate and collaborate on various people and HR-related activities, including scheduling, follow-ups, and stakeholder coordination.
Work closely with internal teams to manage requests and ensure smooth day-to-day operations.
Take ownership of assigned responsibilities and ensure timely completion of deliverables.

Please note that if your profile is shortlisted, we will get in touch with you within 7 days.

📌 Customer Experience (Gurugram)
🏢 OneBanc
📍 Gurugram

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