About the team:
The CPQ & NPI Operations team sits within Product Operations and is at the core of how we bring new products to market and optimise our quote-to-cash process. We don’t just operationalise new SKUs—we ensure seamless integration of next-generation quoting tools, drive automation, and enhance the overall sales experience. We partner across Product, Engineering, Sales, Deal Desk, and Finance to streamline how products are configured, quoted, sold, and provisioned. Our team ensures that our CPQ and Product Master tools remain high-performing, scalable systems—balancing automation, policy enforcement, and ease of use without overloading it with unnecessary complexity.
About the role:
We are seeking a highly driven, enterprising individual with exceptional communication skills to join our NPI Operations team and help operationalise our products in our quote-to-cash processes. In this full time hybrid role, you’ll use your NPI and CPQ knowledge to translate strategy into operational reality: aligning with cross-functional partners on process and policy,



compiling requirements, and delivering efficient, scalable solutions from New Product Introduction (NPI) through End of Life (EOL).
What you'll do:
Support GTM initiatives and new product launches; be accountable for CPQ and NPI deliverables that drive product growth and improve sales productivity.
Own the NPI Operations ticket queue and dashboards: triage, assign, track, and follow up to meet SLAs and prevent escalations; balance day-to-day support with small to medium projects.
Regularly compile reports and provide clear status updates; communicate timelines, risks, and decisions to stakeholders.
Deliver NPI releases and bug fixes based on priority; execute predefined processes independently and escalate for support or visibility when appropriate.
Lead CPQ and NPI enhancements and initiatives end-to-end: requirements analysis, consensus-building, solution design, testing, documentation, training, and launc

📌 Senior Business Analyst (Bengaluru)
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