Key Skills: NICE Cxone, ivr, IVR Development
Roles and Responsibilities:
Provide operational support for Cisco UCCE/IVR environments, including routing scripts, call flows, and contact center integrations.
Administer NICE CXone, NICE Engage, and related call recording solutions in a production support setting.
Support Workforce Management and Real-Time Adherence operations for contact center users and supervisors.
Monitor system health, investigate incidents, and drive resolution with internal teams and external vendors.
Analyze contact center operational data and build dashboards and reports using Tableau.
Skills Required:
4 to 10 years of relevant application support or contact center technology experience.




Hands-on experience supporting NICE CXone in a live enterprise environment.
Strong working knowledge of Cisco UCCE/IVR, contact center routing, and call flow support.
Experience with operational support, incident handling, and production issue resolution across integrated platforms.
Ability to work with monitoring, reporting, and automation tools in a support-focused environment.
Positive to Have:
IVR Development experience.
Education: Bachelor's degree in Engineering, Computer Science, or a related discipline.

📌 Nice CXOne Developer_102422 (Bengaluru)
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📍 Bengaluru