Job Title: Customer Support Specialist
Location: In-Office | Noida
Company: Sadhna.co
Employment Type: Full-time
Industry: Retail / D2C / Fragrance & Lifestyle Products
Salary: Starting from ₹20,000/month

About Us

Sadhna.co is a dedicated platform for guided Hindu rituals and authentic pooja essentials, focused on supporting meaningful spiritual journeys. The company aims to educate people across urban and rural communities on starting and following their Sadhna in accordance with Vedic texts and original holy books such as the Bhagavad Gita. Sadhna.co offers a curated range of rare, 100% real, and affordable pooja samagri, including monthly pooja kits, incense, havan cups, japmalas, chant books, holy Ganga water, and traditional clothing. With a minimalist approach, the company emphasizes clear, valuable information and products that genuinely enrich spiritual practices. Sadhna.co also nurtures an engaged community through platforms such as LinkedIn, where it shares updates, insights, and events.

What You’ll Work On

• Responding to customer queries via email, chat, and phone




• Assisting customers with orders, returns, exchanges, and product-related questions
• Resolving complaints and issues while maintaining a positive and qualified experience
• Coordinating with internal teams to ensure smooth order processing and fulfilment
• Gathering and reporting customer feedback to help improve products and services
• Supporting the team in improving response templates and customer support workflows

What We Expect

• Excellent verbal and written communication skills in English and Hindi (additional languages are a plus)
• Strong empathy and a customer-first mindset
• Ability to manage multiple customer queries efficiently while maintaining quality responses
• Basic computer literacy and familiarity with CRM or e-commerce platforms
• Prior experience in customer support or e-commerce is preferred
• Strong problem-solving ability and the capacity to remain calm under

📌 Customer Support Specialist (Noida)
🏢 Sadhna.co
📍 Noida