We are looking for a Product Support Engineer for M365 & Power Platform domain who combines solid hands-on technical skills with a product mindset .

This is not a traditional helpdesk or ticket-based support role. You will own the day-to-day health, usability, support, and continuous improvement of business applications and solutions built on Microsoft 365, SharePoint, Power Apps, and Power Automate .

Product Support & Ownership

Own day-to-day support and operational health of M365, SharePoint, Power Apps, and Power Automate solutions and overall Microsoft ecosystem.

Perform root-cause analysis for recurring or complex issues and recommend permanent fixes.

Monitor application behavior, workflows, integrations, permissions, and user experience.

Identify opportunities to improve application reliability, usability, and performance.

Maintain clear documentation of known issues, resolutions, dependencies, and support procedures.

Maintain and prioritize a product/support backlog of defects, enhancements, and technical improvements.





Participate in solution design discussions with a focus on usability, maintainability, scalability, and long-term supportability.

Microsoft 365 & SharePoint

Support and troubleshoot Microsoft 365 services including Teams, OneDrive, and SharePoint Online.

Manage SharePoint sites, lists, libraries, pages, permissions, and configurations.

Troubleshoot SharePoint functionality, access, workflow, and performance issues.

Develop and maintain SharePoint solutions using SPFx, PowerShell, and PnP .

Support SharePoint governance, permissions, information architecture, and site structures.

Identify and implement improvements to existing SharePoint solutions.

Power Apps & Power Automate

Support, troubleshoot, and enhance business applications built using Power Apps , including Canvas and Model-driven apps.

Analyze failed flows, performance issues, connector issues, permissions, and data-related problems.

Work with SharePoint, Dataverse

📌 Product Support Engineer (Gurugram)
🏢 Neutrino Advisory, an Inc 5000
📍 Gurugram