HEAD OF COLLECTIONS (Build and scale the collections engine for a fast-growing MSME-focused NBFC)

A Delhi-NCR-headquartered, RBI-registered NBFC (MSME lending)

Gurugram — work from office set up

Experience: 10–15+ years

Compensation: Competitive - details will be shared with shortlisted profiles

A Delhi-NCR-headquartered, technology-enabled NBFC on a mission to expand access to credit for India's underserved MSMEs and small businesses — combining a strong branch network with data-driven underwriting and a seamless digital experience. It's a financial-inclusion story with genuine momentum, strong governance (Gold-level client-protection certified), and an award-winning, data-driven build. As the book scales, portfolio quality becomes mission-critical - and this role owns it.

We're looking for a Head of Collections to build and scale the collections function across digital and field channels. You'll drive portfolio quality, reduce delinquencies, optimise recoveries,



and build a high-performing collections organisation - all while balancing customer experience and regulatory compliance.

Own collections strategy across early, mid, and late-stage buckets.

Drive portfolio performance through data-led interventions, segmentation, and channel optimisation.

Build and manage agency and field collections networks with strong governance.

Partner closely with Risk, Credit, Product, Operations, and Technology to lift collection efficiency.

Build and lead a high-performing collections team.

10–15+ years of collections experience in NBFCs, fintechs, banks, or digital-lending businesses.

~ Robust grounding in retail / MSME lending and the end-to-end collections lifecycle.

~ Experience managing large portfolios, external agencies, and technology-driven collections.

~ Proven track record of improving collection metrics while keeping practices customer-centric and compliant.

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📌 Head of Collections (Gurugram)
🏢 Z47
📍 Gurugram