Job Title: Customer Success Manager Company: Location: Remote (India)

Job Type: Full time

Experience Level: 1 – 3 Years

About Paathshala by Safwhigre At Paathshala , we are building modern learning and wellness experiences designed to empower students and learners. We believe in providing high-touch, impactful support to ensure every learner achieves their goals.

We are looking for a empathetic, proactive, and results-driven Customer Success Manager to join our team remotely. About the Role As a Customer Success Manager , you will own the end-to-end customer journey after onboarding. You will build strong relationships with learners and parents, resolve queries proactively, drive product adoption, and help us scale our footprint in Southern India.

Since a key focus of this role involves supporting our growing user base across South India, proficiency in South Indian languages (Kannada, Tamil, Telugu, or Malayalam) is a plus.





Customer Relationship & Advocacy: Query Resolution & Support: Proactively address user feedback, resolve issues, and ensure seamless communication across live classes and sessions.

Track engagement metrics, identify at-risk users, and drive high renewal rates and program upgrades.

Regional Engagement: Communicate fluently with learners and families in South Indian regional languages to deliver a warm, personalized support experience.

Partner closely with Sales, Operations, and Instructors to share user feedback and improve the overall Paathshala experience.

Language Proficiency:

Fluent in English and at least one (or more) South Indian languages: Kannada, Tamil, Telugu, or Malayalam .

Experience: 1–3 years of experience in Customer Success,

📌 CSM Manager (India)
🏢 Paathshala
📍 India