At Maxima Apparel, we are on a mission to revolutionize the fashion industry by setting new standards in agility and innovation. Our production platform proudly serves some of the industry's leading companies. As we continue to expand our portfolio of brands and licenses, our Ecommerce Department is seeking a motivated Customer Service Representative to help elevate our Pro Standard brand to current heights. This role covers our overnight support window, ensuring customers in the Americas receive timely assistance around the clock.

Respond promptly and professionally to customer inquiries via Zendesk, Meta, and other platforms during the night shift (IST).

Coordinate with other departments to gather information and resolve customer issues, including structured handoffs to day-shift teams in other time zones.

Collaborate with the team to implement enhancements and optimize customer service processes.

Minimum 1 year of experience in customer service or a similar role,



preferably supporting US/international customers.

Advanced English - both written and spoken.

Willingness and ability to work permanent night shifts on-site, including weekends on rotation.

Experience using customer service platforms such as Zendesk, Meta, and instant messaging systems.

Knowledge of Zendesk, Meta Business Suite, Microsoft Office Suite, and the ability to learn and master additional tools.

Excellent time management and prioritization skills while handling multiple projects simultaneously.

Comfortable working independently overnight with minimal real-time supervision.

Flexible and able to adapt to rapid changes in the work environment.

Job Type: Full-time.

8-hour night shifts (approx. Monday to Friday / Weekend shift: Thursday to Monday, with Tuesday and Wednesday off.

📌 Customer Experience Advisor (Gurugram)
🏢 Maxima Apparel
📍 Gurugram