Assistant Manager Training (Travel Domain) Location: Gurgaon, India

Atain Industry: BPO | Customer Experience

Employment Type: Full-Time

Atain is a leading provider of customer experience (CX) and digital transformation solutions for travel and high-growth technology companies. With a global presence and a passion for delivering exceptional service, were seeking energetic individuals who are ready to lead with purpose and transform CX from the inside out.

We are looking for an experienced and driven Assistant Manager Training to lead learning and development initiatives within our Travel Domain vertical. This role is critical in promoting a customer-first mindset across our voice and digital service channels, with a focus on boosting customer satisfaction (CSAT), loyalty (NPS), and overall service quality.

Training Design & Delivery: Create and deliver customized CX training programs focused on communication, empathy, and engagement for contact center agents.

CX Culture Enablement: Foster a coaching-based, customer-centric culture by driving consistent messaging,



behavioral standards, and quality in customer interactions.

Performance Coaching: Conduct engaging soft skills, communication, and conflict-resolution training for both new hires and experienced staff, particularly within the team.

Guide and support trainers and team leads to enhance their coaching effectiveness and overall team performance.

evaluate feedback to pinpoint improvement areas and tailor training accordingly.

Partner with Operations, QA, and HR to assess training needs and roll out initiatives that align with business goals.

Onboarding & Orientation: Lead cultural and values-based orientation sessions to embed IGTs customer-first philosophy in all new team members.

Quality Alignment: Participate in regular calibration sessions to ensure training remains aligned with QA benchmarks and customer satisfaction goals.

Data-Driven Improvement: Analyze performance data and trends to refine tr

📌 Assistant Manager (Gurugram)
🏢 Atain
📍 Gurugram