Technical Project Manager - Enterprise Support

The TPM is a strategic customer-facing role within the Support organization responsible for managing a portfolio of 10-12 , customer-facing role within the Support organization, responsible for managing a portfolio of 10-12 large enterprise accounts. Acting as the primary post-sales technical advocate, the TPM customers achieve maximum value from the platform through proactive engagement, issue management, product adoption, and executive-level communication

.The Support TPM serves as the bridge between customers and internal teams, including Support, Engineering, Product Management, Operations, and Sales, driving customer success, reducing risk, improving retention, and ensuring timely resolution of technical and operational challenges

Customer Relationship & Success Management





Develop and execute customer success plans focused on retention and value realization

Monitor customer health, satisfaction, and engagement to identify risks and opportunities

Escalation & Incident Management

Drive resolution of critical support escalations, high-priority incidents, and long-pending issues

Coordinate cross-functional teams, including Support, Engineering, QA, Product Management, and Operations

Facilitate Root Cause Analysis and post-incident reviews for major customer-impacting issues

Customer Advocacy & Executive Reporting

Prepare executive-level reports highlighting

📌 Technical Project Manager (Pune)
🏢 Qualys
📍 Pune