Role Purpose Own the overall retail operations charter for the business, driving store performance, customer experience, operational excellence and profitable growth across the retail network. The role will be responsible for translating business strategy into strong store-level execution and building a scalable, disciplined retail operating model.

Retail Performance & P&L;

Own overall retail performance across the store network, including NSV, LFL growth, productivity and profitability .

Identify performance gaps and work closely with business, merchandising and commercial teams to improve store productivity.

Store Operations

Lead end-to-end operations across all stores, ensuring adherence to defined SOPs and operating standards.

Establish solid governance around store opening, daily operations, stock management, VM, manpower and customer service .

Standardise best practices across the retail network.

Customer Experience

Own the customer experience agenda across stores.





Drive consistent service standards and ensure customer-centricity becomes an integral part of store operations.

Track customer feedback, complaints and NPS/CX metrics and translate insights into action.

Partner with the business and cross-functional teams to ensure NSO readiness across manpower, training, inventory, VM, infrastructure and operations.

Build a robust post-launch review mechanism to track store performance and identify early interventions.

Lead and develop the retail operations team across regions.

Build a strong store leadership pipeline through talent development, succession planning and capability building .

Inventory & Commercial Discipline

Drive adherence to commercial and inventory control processes.

Establish a robust MIS, review cadence and performance dashboard for the retail network.

Use data and analytics to identify trends, benchmark stores and drive informed decisions.

Ensure compliance with company policies, statutory requirements and operational contr

📌 Operations and Development Executive (Mumbai)
🏢 Reliance Brands
📍 Mumbai