Business travel is challenging; We're a global tech startup changing how organizations experience travel. One platform for bookings, expenses, travel policies, approvals, and insights with seamless integration into HR and Finance systems. Tumodo is growing quick by solving what slows teams down – travel friction.

We're seeking a Customer Support Team Lead to join our growing team in India - it's a hands-on leadership position where you will be deeply involved in complex cases, team development, and building the operational backbone for our growth.

You will lead a team of Travel Consultants and Supervisors, ensuring service excellence, SLA adherence, and a culture of service-excellence and accountability. You'll own daily travel operations for our India team serving several markets, actively and directly working alongside the team on complex bookings, VIP itineraries, and escalations. You'll also build operational structure, drive team performance, and ensure SLA and quality standards as we scale. Operational Ownership & Performance Management





Own daily service delivery performance across Indian team

Monitor SOP compliance as well as and internal policy adherence.

Actively manage workload distribution and operational coverage, support the team during peak periods through effective workload management, prioritization or personal involvement

Ensure operational continuity and coverage planning

Oversee or take over the handling of complex corporate travel bookings (air, rail, hotel, car, ancillary) across the team

Provide guidance and decision-making support for VIP, multi-leg, and high-sensitivity itineraries

Manage critical or high-risk escalations and ensure timely resolution

Ensure compliance with client travel policies, negotiated programs, and operational standards

Establish and track KPIs: Service Level, Quality Scores, Productivity, and Error Rates.

Team Leadership & Capability Building

Lead and mentor team of Travel Consultants and Supervisors

Provi

📌 Full Time Support Lead (Bengaluru)
🏢 Tumodo
📍 Bengaluru