Tuebora is an AI-driven Identity Governance and Administration (IGA) platform that helps enterprises automate identity lifecycle management, access governance, and compliance.

As a Professional Services Manager, you will lead the Delivery and Support teams and own the overall post-sales customer experience. You will ensure successful implementations, responsive support, strong customer satisfaction, and build a repeatable, scalable, and profitable Professional Services organization.

Lead Delivery and Support teams, including Solution Architects, Implementation Engineers, Project Managers, and Support Engineers.

Own end-to-end customer implementations, ensuring projects are delivered on time, within scope, and to high quality standards.

Standardize implementation methodologies, Proof of Concepts (POCs), and delivery processes to improve predictability and efficiency.

Drive resource planning, utilization, project governance, and delivery profitability.

Support & Customer Success

Ensure excellence in customer support by meeting SLA commitments, managing escalations,



and driving timely incident resolution.

Monitor and improve customer satisfaction (CSAT), support performance, and service quality.

Build solid relationships with enterprise customers and implementation partners to drive successful adoption, renewals, and long-term success.

Define and monitor key delivery metrics, including project health, utilization, margins, SLA compliance, and customer satisfaction.

Build and maintain a robust knowledge base, delivery of playbooks, and implementation of best practices in collaboration with Product and Engineering teams.

Continuously improve delivery processes to ensure a scalable and repeatable services model.

15+ years of experience in Professional Services, Customer Delivery, Technical Consulting, or Enterprise Support within a SaaS or enterprise software company.

~ Experience leading customer implementation and support teams.

~ Exposure to Identity &

📌 Corporate Service Manager (Bengaluru)
🏢 Tuebora
📍 Bengaluru