Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. Emeritus' short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies, and organizations. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. As a Program Coordinator within the Learning/Service Delivery team, you will play a key role in ensuring the smooth operation of our programs, providing support to learners, and coordinating with internal teams to ensure a seamless learning experience. The ideal candidate will have excellent written and verbal English communication skills, thrive in a fast-paced, dynamic environment, and be adaptable to evolving processes. Knowledge of the EdTech industry and/or prior experience in education technology will be a valuable advantage.





Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience. Respond to learner inquiries via live chat, email, and phone calls, ensuring timely and accurate resolution of issues.

Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the process. Maintain up-to-date knowledge of Emeritus' online programs and university partnerships to assist learners efficiently. Bachelor's degree in a relevant field or equivalent qualification.

Solid written and verbal English communication skills are essential.

Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per the business requirements.

Demonstrated experience in a customer support role with the ability to resolve learner inquiries professio

📌 Programme Director (India)
🏢 Emeritus
📍 India