Role : Collection & Recovery Experience: 10+ years

wWe are looking for an experienced Collections & Recovery skilled with strong expertise in agency management, team handling, and collections channel management. The candidate will be responsible for driving collection and recovery performance, managing external collection agencies, leading internal teams, and ensuring effective execution of collection strategies across channels.

Agency Management

Manage and monitor third-party collection and recovery agencies

Allocate accounts/portfolios to agencies based on performance and business requirements

Track agency-wise productivity, collections, recovery rates, and operational KPIs.

Conduct regular performance reviews and drive agencies to achieve assigned targets.

Ensure agencies comply with company policies, regulatory requirements, and collection guidelines.





Lead, manage, and motivate the collections/recovery team to achieve business targets

Set daily, weekly, and monthly collection targets for the team

Monitor individual and team-level performance through regular MIS and reviews

Coach team members on collection strategies, customer handling, negotiation, and escalation management

Drive productivity and ensure effective allocation of accounts and field resources

Handle escalations and support the team in resolving complex recovery cases

Channel Management

Manage multiple collection channels including in-house, field collections, agencies, tele-calling, digital/

📌 Branch Collections Manager (Patna)
🏢 Paisalo Digital
📍 Patna