Client & Customer Service Analyst (Vellore)

Client & Customer Service Analyst (Vellore)

20 Aug
|
Deutsche Bank
|
Vellore

20 Aug

Deutsche Bank

Vellore

This job is with Deutsche Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Position Overview Role Description Ensuring DB Service Standards w.r.t. to Customer Service, Compliance and Corporate Security are adhered too. Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors. Error Free Processing of transactions with in specified SLA’s. Ensure laid down processes are being followed; DB internal security standards are followed. What we’ll offer you As part of our adaptable scheme, here are just some of the benefits that you’ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs.



and above Your key responsibilities Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits). All inputting related tasks/transactions processing i.e. Cash Deposit/Withdrawal; Demat Transactions, Forex Transactions, Draft Issuance, RTGS/NEFT Processing, Stop Payments, Transfers, Cheque acceptances, etc. are carried out with 100% accuracy without errors. Ensure cash is kept under dual custody, vault registers are signed by dual custodians and in case of any corrections / alterations in the vault register, the same is duly authenticated by the dual custodians. Ensure strict adherence to German Money Laundering Form for cash transactions > EUR 15,000 or equivalent and Mitra Committee recommendation for cash transactions >= INR 10 lacs. Effective service delivery by reducing customer turnaround time. Effectively migrate teller queues to the ATM’s and oth

📌 Client & Customer Service Analyst (Vellore)
🏢 Deutsche Bank
📍 Vellore

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