This job is with Cornerstone OnDemand, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Sr. Product Support Specialist (Sr L1) | Hyderabad | EMEA & Night Shift The Sr. Product Support Engineer is part of theGlobal Customer Support Team, responsible for providing support to clients onthe Cornerstone OnDemand products. Senior Product Support Engineer works viatelephone and electronic communication (CRM) with clients to acknowledge, analyse,and resolve complex application software related questions and issuesencountered in applications. This position requires a hands-on individual, whocan passionately and patiently educate our clients on, how our product isdesigned to work, and excels in problem solving skills, has eagerness to learnand brings customer centric mindset. In this role you will Provide day to day functional and technical software application support in a 24x7 workplace to our clients including testing and troubleshooting as needed. Ensure proper, timely,



and ongoing follow-up on assigned cases to ensure service level agreements (SLA) are met and client satisfaction is high (CSAT). Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time bound resolution in line with customer expectations. Gain and maintain deep technical expertise across Cornerstone OnDemand's enterprise product suite to accurately respond to product behaviour questions and challenge. Handle all types of customer and business situations: assessing severity, impact, and escalating to management when appropriate. Active contribution towards Knowledge base and forums/channels. Mentor, coach and/or train support engineers as part of knowledge transfer process. Consistently deliver aligning with set goals and beyond Collaborate with team members from all around the world. Consideration of privacy and security obligation. You've got what i

📌 Senior Product Support Specialist | Hyderabad | EMEA
🏢 Cornerstone OnDemand
📍 Hyderabad