Location: Mumbai
Experience: 6–10 years
Employment: Full-time
Industry: Cybersecurity | Information Security | SaaS | GRC | Compliance Services

Role Overview
Shieldbyte Infosec is looking for an experienced and process-driven Manager – Sales Operations & Inside Sales to strengthen our growing sales organization. The Manager – Sales Operations & Inside Sales will drive sales process discipline, inside sales performance, CRM governance, pipeline management, lead conversion, reporting, and sales productivity. The role requires a hands-on professional who can manage day-to-day sales operations while ensuring that leads, opportunities, proposals, follow-ups, and closures move systematically through the sales funnel.

Responsibilities
Lead and manage the Inside Sales & Sales Operations function.
Manage the complete lead lifecycle from lead allocation to qualification, follow-up, proposal and closure.
Establish strong CRM discipline and ensure timely and accurate updates by the sales team.
Monitor daily, weekly and monthly sales pipelines, targets, conversions and forecasts.




Track inbound, outbound, digital marketing, partner and referral leads.
Drive structured follow-up mechanisms to improve lead-to-opportunity and chance-to-order conversion.
Review ageing opportunities, pending proposals and stalled leads and initiate corrective actions.
Coordinate with technical, consulting and delivery teams for scope finalization and proposal preparation.
Monitor proposal turnaround time, pricing approvals and commercial follow-ups.
Develop dashboards covering lead conversion, sales funnel, proposal conversion, sales cycle, revenue forecast and individual performance.
Conduct daily/weekly sales reviews and ensure closure of agreed action items.
Identify process gaps and implement sales automation and productivity improvements.
Support outbound campaigns, account mapping, prospecting and database development.
Coach and guide the inside sales team on qualification, customer commu

📌 Manager – Sales Operations (Mumbai)
🏢 ShieldByte Infosec
📍 Mumbai