About Broadway

Broadway is India's contemporary department store, bringing together the best digital-first, emerging, and established brands across Beauty & Personal Care, Health & Wellness, Fashion & Lifestyle, Footwear & Accessories, Home, and more. We are creating a retail experience where discovery, education, and exceptional customer service come together.

Role Overview

As the Business Crew – Beauty & Personal Care, you will lead the day-to-day operations of the Beauty & Personal Care department, ensuring an exceptional customer experience while driving sales, team performance, and operational excellence.

Key Responsibilities

Business & Sales

Drive daily, weekly, and monthly sales targets for the Beauty & Personal Care department.
Improve conversion, average bill value (ABV), units per bill (UPT), and repeat customer engagement.
Deliver personalized product recommendations based on customer needs, preferences, and concerns.
Identify opportunities to maximize category performance through upselling and cross-selling.
Drive customer engagement through product discovery,



trials, sampling, and demonstrations.
Monitor individual and team performance against sales targets and take corrective actions where required.

Customer Experience

Deliver a premium, consultative, and personalized beauty shopping experience.
Understand customer needs and recommend relevant beauty and personal care products.
Build long-term customer relationships through trust, product knowledge, and personalized recommendations.
Handle customer concerns professionally and ensure timely resolution.
Support beauty events, product launches, sampling activities, demonstrations, and in-store brand activations.
Ensure customers are educated about product usage, benefits, and key features without making inappropriate medical or clinical claims.

Operations & Inventory

Ensure shelves are fully stocked, visually appealing, and compliant with Broadway merchandising standards.
Monitor stock availability, r

📌 Business Crew- Beauty (Mumbai)
🏢 Broadway
📍 Mumbai