Key Responsibilities

Own the delivery plan for the Hospital Management Information System across all three phases — sequence, dependencies, and the critical path to the first hospital go-live
Drive the product roadmap for the modules hospitals actually use, and hold the line between what a customer asks for and what belongs in the product
Collaborate across engineering, design, domain and clinical advisors to define success measures, priorities and implementation plans; manage each module from concept through to go-live
Own scope and change control with the customer, using the later phases as the pressure valve when scope grows
Develop the implementation plans, processes and workflows that make a rollout repeatable from the second hospital onwards
Be the single point of accountability for whether the programme ships, when, and whether the customer knows

Voice of Customer

Translate what doctors, nurses, billing staff and hospital management need into user stories, through continuous discovery — floor visits, interviews, and time spent watching the work as it is actually done




Use both usage data and direct feedback to judge whether a feature is working, and to inform what comes next
Analyse trade-offs across customer value, clinical benefit, cost and effort
Run regular demos with the hospital and bring the reaction back to the team the same week
Carry the relationship day to day: the standing update, the escalation, and the uncomfortable conversation about scope or dates

Delivery Oversight

Prioritise work through an ordered backlog of user stories with transparent timelines, and keep two sprints of ready, unambiguous work in front of the team
Define and communicate acceptance criteria drawn from business and customer needs
Run planning, stand-up, review and retrospective — short, decided, and worth attending
Track progress against the plan honestly, and report slippage the week it becomes likely rather than the month it becomes certain
Own the risk log, and the closing

📌 Product Manager (India)
🏢 India Health Link
📍 India