Description
Job details
•Proposed designation
Associate Director
•Role type
Individual contributor
•Reporting to
Director
•Geo to be supported
Corporate
The CH Operations team supports business leadership across stakeholder management, financial planning, key initiatives, performance tracking, and compliance to ensure effective day‑to‑day operations. We are seeking a senior operations leader to strengthen execution, governance, and scalability. As complexity and interaction volumes increase, this role will act as a senior execution and integration layer, owning day‑to‑day operational delivery and controls, while enabling leadership focus on strategic priorities and forward‑looking initiatives.
Responsibilities
Roles & responsibilities
Operational Execution & Governance:
•Own end‑to‑end execution across core CH Operations processes (e.g., KPI insights, contracting, HRMS operations, compliance, invoice management)
•Ensure consistent delivery quality through transparent ownership, oversight, and escalation
•Institutionalize execution discipline through standardization,
automation, and reduced manual dependency
Performance Management & Insights:
•Drive performance management through structured KPIs, dashboards, and leadership‑ready insights
•Leverage data, automation, and GenAI‑enabled approaches to improve efficiency, accuracy, and turnaround time
•Identify trends, risks, and improvement opportunities across operational processes
Stakeholder & Integration Management:
•Act as a senior coordination point for complex, high‑volume stakeholder interactions and cross‑team dependencies
•Structure ambiguous asks, drive prioritization, and ensure timely, outcome‑focused closure
•Serve as an integration layer across operational teams, leadership forums, and cross‑functional partners
Quality, Risk & Control:
•Provide a strong quality and control layer to minimize rework, errors, and compliance risk
•Strengthen governance routines and proactively flag execution risks arising from
📌 Associate Director (Gurugram)
🏢 BSR
📍 Gurugram