Role Concept Manager Department Retail Operations Band Manager Grade A61 / M1 Designation Asst. Mgr. / Manager Education Graduation Experience 6 – 8 years of experience in retail operations Location Stores Reports To BM (administratively) and TCM (functionally) Supervises Supervisors, Sr. CSRs and CSRs Date of Last Update 11-12-2018 Approved By Head Retail Operations Role Summary Deliver on sales, margins and profitability for the concept through product (optimum stock, range and size), best in class retail and VM standards, processes and a seamless customer shopping experience Summary of Role Responsibilities • Drive the sales budgets for the concept • Drive sell thru at category level (pre EOSS and EOSS within the season) • Analyze product performance, identify performing and non-performing products, recommend required actions and implement the approved actions • Drive adherence to the retail SOPs, retail standards, floor hygiene standards and processes for the concept (including omni channel SOPs and processes)



• Implement the marketing promotions as per defined guidelines • Share feedback on the marketing promotions for necessary action • Maintain optimum stock for the concept in collaboration with relevant stakeholders • Analyze the brand and category performance and recommend required actions for quick moving and slow moving styles • Review and ensure adherence to the standards of customer service • Follow up and ensure all customer issues and complaints are resolved as per defined timelines • Manage and guide the team to deliver on the job Part II Key Job Responsibilities Sales and Profitability • Provide inputs to the TCMs in creating the concept road map • Drive the sales budgets for the concept • Review concept sales achievement versus the budgets and take required actions to address concerns at an individual KPI level • Provide inputs for optimum private label mix for the concept and implement as per guidelines • Provide feedback on product performance of

📌 Lifestyle-Operations-Porur Chennai LS-Floor Manager
🏢 Landmark Group
📍 Chennai