Description
1. Role Purpose
- Senior Technology Service Delivery Consultant for business operations.
- Owns end-to-end technology responsibility across the full client lifecycle — from pre-sales to steady-state delivery.
2. End-to-End Lifecycle Ownership
- Pre-sales / RFP stage:
- Partners with front-end/business teams to respond to RFPs.
- Designs differentiated, client-specific technology solutions.
- Client onboarding & transition:
- Leads technology transition and solution implementation post client sign-off.
- BAU / Run phase:
- Runs technology service delivery for the account across the entire lifecycle.
3. Core Delivery Responsibilities
- Application and infrastructure availability and reliability.
- Contractual and regulatory compliance.
- Cost management with a clear focus on margin improvement.
- Information security for client and EXL data; ownership of audits and controls.
4. Technology Experience Expectations
- Solid working knowledge across key platforms:
- Cloud technologies
- AI and automation
- Contact center technologies
- Network & telecom
- Digital workplace / end-user computing
- Understanding of how AI, cloud, and automation enable business value, not just IT operations.
5. Stakeholder Management & Consulting Mindset (Critical)
- Role requires high maturity in managing multiple senior stakeholders, including:
- Internal front-end leaders
- Clients’ CIOs, CSOs, and senior executives
- Must demonstrate:
- Strong communication and influencing skills
- Ability to explain complex technology solutions in business language
- Capability to convince stakeholders that EXL’s solution is the best-fit and differentiated
- Expected to act as a trusted advisor, not just a delivery leader.
6. Value Creation Orientation
- Focus on value-based delivery, not effort- or volume-based metrics.
- Ability to:
- Define clear value metrics
- Measure, track, and report business impact
- Articulate technology-driven value to clients and internal leadership.
7. Rela
📌 AVP Technology Service Delivery (Noida)
🏢 EXL
📍 Noida