Description
We are seeking a talented and experienced professional to join Kotak Mahindra Bank Ltd as a Regional Service Quality Manager in the HO & SUPPORT-Service Quality department. In this role, you will play a crucial part in driving service excellence and operational efficiency across multiple branches. Your primary focus will be to ensure that our customers receive a consistent, high-quality experience, while also optimizing processes and procedures to enhance overall operational performance.

Responsibilities
- Oversee and manage service quality across assigned branches, ensuring compliance with company standards and regulations.
- Conduct regular audits and assessments to identify areas for improvement and implement necessary changes.
- Develop and implement strategies to enhance customer satisfaction and loyalty, focusing on personalized and efficient service delivery.
- Collaborate with branch managers and staff to provide training and support, ensuring a skilled and motivated workforce.




- Analyze customer feedback and market trends to identify opportunities for service enhancement and innovation.
- Monitor and evaluate key performance indicators (KPIs) to track service quality and make data-driven decisions.
- Build and maintain robust relationships with internal stakeholders and external partners to foster a collaborative environment.
- Stay updated on industry best practices and emerging trends, incorporating them into service quality initiatives.
- Lead and mentor a team of service quality professionals, providing guidance and support for their professional development.
- Ensure timely and accurate reporting on service quality metrics, providing insights and recommendations to senior management.

Qualifications
- Bachelor's degree in Business Administration, Finance, or a related field, with a preference for a Master's degree in a relevant discipline.
- Minimum 8 years of experience in a similar role, preferably in the banking or financial services in

📌 Regional Service Quality Manager-HO (Ludhiana)
🏢 Kotak Mahindra Bank
📍 Ludhiana