About Rocketlane

Rocketlane is a fast‑growing, innovative SaaS company making waves in customer onboarding and skilled services automation. Our mission is to empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects, reducing chaos and boosting customer satisfaction. We’re a close‑knit team of over 200 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by significant funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.

Job Description
As an Account Manager, you will be the strategic owner of a portfolio of customers. Your mission is to grow these partnerships by helping customers expand their use of our platform. You will act as a trusted advisor and liaison, combining relationship management, strategic planning, and consultative selling to ensure customers achieve continued success.

Key Responsibilities
- Relationship Management: Build trusted relationships with customer stakeholders across business and technical teams.



Deeply understand their objectives and processes to guide customers choosing Rocketlane's AI and other solutions as critical components of their workflows.. Conduct regular executive business reviews to showcase ROI and align our roadmap with customer goals.
- Growth & Expansion: Identify and execute upsell, cross‑sell, and AI expansion opportunities within existing accounts. Prospect within named accounts to generate pipeline and close opportunities. Develop proposals that align with customer objectives and value realization.
- Strategic Planning & Forecasting: Develop and maintain strategic account plans and AI adoption roadmaps, including stakeholder mapping and growth forecasts. Maintain accurate pipelines and renewal forecasts; track performance metrics to drive Net Revenue Retention (NRR).
- Data & Insights: Monitor product usage and AI adoption metrics to identify engagement gaps and

📌 Account Manager (Chennai)
🏢 Rocketlane
📍 Chennai