Description
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and enablement of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

Responsibilities
Product Operations & Delivery
- Support the end-to-end product operating model by driving operational processes that improve product planning, release management, and execution.
- Coordinate product delivery activities across Product Managers, Engineering,



Technology, and Operations teams to ensure timely and high-quality releases.
- Aggregate, validate, and publish release notes to downstream systems and Application Support teams for every product release.
- Partner with Product Owners to ensure impact assessments for Cornerstone tables and downstream applications are completed, reviewed, and communicated prior to each release.
- Drive operational excellence by identifying process improvements and standardizing product management practices across the organization.

User Enablement & E2E Product Steering
Manage and oversee user enablement content to ensure customers and internal users have access to accurate, timely, and high-quality product documentation.
- Edit and maintain customer-facing and internal enablement content for data and usecases across Lumi Platform
- Coordinate review and approval workflows with Product Managers and Product Own

📌 Senior Associate-Digital Product Ops (Gurugram)
🏢 American Express
📍 Gurugram