Description
About the Team
The Servicing Capabilities & Innovation (SC&I;) team sits within the Global Support, Enablement, and Control (GSEC) organization in Global Servicing (GS). As part of GSEC, SC&I; is responsible for developing colleague and Card Member-facing servicing capabilities and platforms, advancing AI and GenAI innovation, and delivering several large-scale, enterprise-wide transformation initiatives. Our north star is to create the most seamless servicing experiences for our Card Members and frontline colleagues. We are made up of product owners, technologists, designers, strategic operators, and innovators who partner across Global Servicing to deliver enterprise-ready solutions that improve customer and colleague experiences.
Role Overview
The Analyst - Enterprise Transformation supports the successful delivery of strategic transformation initiatives by providing project coordination, business analysis, executive reporting, and operational support across the organization's enterprise transformation portfolio. Reporting to a Manager or Director,



this role partners with Product, Technology, Finance, Operations, and other business teams to help coordinate initiatives, monitor progress, develop executive communications, and support program governance.
This role is ideal for a highly organized, analytical, and intellectually curious skilled who enjoys solving complex business problems, managing multiple priorities, and working across cross-functional teams.

Responsibilities
Program & Project Support
- Support planning, coordination, and execution of strategic transformation initiatives.
- Maintain project plans, action logs, risks, issues, dependencies, and key program documentation.
- Track milestones, deliverables, and action items to support successful program execution.
- Coordinate meetings, governance forums, and cross-functional working sessions.
- Assist with program governance activities and reporting requirements.

Business Analysis & Rep

📌 Analyst - Enterprise Transformation (Gurugram)
🏢 American Express
📍 Gurugram