The Infrastructure Delivery & Practice Head is
responsible for leading the end-to-end delivery of infrastructure services
across multiple clients while driving the growth, capability development, and
profitability of the Infrastructure Practice. The role ensures operational
excellence, customer satisfaction, service quality, workforce development,
innovation, and alignment with organizational goals.

This leadership position oversees infrastructure services
across cloud, data centre, network, security, workplace services, platform
operations, and managed services engagements

Service Delivery Management

· Own delivery of infrastructure managed services
and transformation programs across multiple client accounts.

· Ensure adherence to SLAs, KPIs, OLAs, and
contractual commitments.

· Drive operational excellence through ITIL-based
service management practices.

· Manage service reviews, governance forums, and
executive stakeholder communications.

· Oversee incident, problem, change, availability,
capacity, and continuity management processes.

· Ensure service quality,



customer satisfaction,
and continuous improvement.

Delivery Governance

· Establish delivery standards, methodologies, and
operational frameworks.

· Monitor delivery health, risks, escalations, and
remediation plans.

· Manage P&L; responsibility for infrastructure
delivery portfolios.

· Drive compliance with organizational policies,
security standards, and regulatory requirements.

· Lead service transition activities for recent
engagements.

Customer Relationship Management

· Build trusted relationships with client
executives and key stakeholders.

· Act as executive escalation point for
delivery-related issues.

· Identify opportunities for service improvements
and value creation.

· Conduct Quarterly Business Reviews (QBRs) and
strategic planning sessions

Practice Development

· Define and execute the infrastructure practice
vision and roadmap.

· Develop service offerings arou

📌 BU Head (Chennai)
🏢 Excel Tek
📍 Chennai