Job Description

About this role:
Wells Fargo is seeking a Associate Fraud & Claims Operations Representative

In this role, you will:
- Support and capture all pertinent information from customers about their claims

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- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
- Receive direction from team lead and escalate questions and issues to more experienced roles
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications:
- 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Essential Qualification & Skills
- Excellent research,



analytical and problem-solving skills with strong attention to detail
- Robust verbal & written communication, interpersonal, and collaboration skills
- Proven ability to learn and apply new information
- Able to multi-task to accomplish tasks effectively.
- Able to interpret the documents or the requests received.
- Excellent data entry skills
- Strong verbal & written communication skills
- Good Math and accounts skills
- Ability to work quickly & accurately while maintaining acceptable standards of workmanship
- Quick learner with the ability to retain high volume of information
- Ability to recognize and escalate any discrepancies identified or noticed while processing.
- Strong Ability to apply regulatory and VISA rules to the claim decision

Desired Skills
- Highly motivated with strong organizational and analytical skills and attention to detail.
- Flexibility to work different shifts and to work

📌 Associate Fraud (Hyderabad)
🏢 WELLS FARGO BANK
📍 Hyderabad